What this policy covers
The Smart PM is committed to protecting the privacy of the personal information of individuals and companies we deal with.
It does not apply to information collected by:
When we refer to “TPS” “we,” or “us” in this policy, we mean The Smart PM which controls the information we collect when you use our website and services. The Smart PM offers project management, PMO, and Smartsheet consulting services, resources, and collaboration tools.
What information we collect about you
We collect information about you when you provide it to us, when you use our Services, and when other sources provide it to us, as described below.
Information you provide to us
We collect information about you that you input or upload to our website or Services or otherwise provide directly to us.
Account and Profile Information. We collect information about you when you sign up for an account, create or modify your profile information, set account preferences, and make purchases through our Services. For example, you provide your contact information and, in many cases, billing information when you sign up for our Services. You also have the option of adding a profile photo, and other contact details to your profile information to be displayed in our Services. We keep track of your preferences when you select these and other settings within our Services.
Content that you provide through our Services. We collect and store content that you post, send, receive and share via our Services. This content includes any information about you that you may choose to include. Content also includes any files and links you choose to upload to our Services.
Content you provide through our websites. As indicated above, our Services also include websites owned or operated by us. We collect content that you choose to submit to these websites, including social media and networking websites operated by us. For example, you provide content to us when you provide feedback or when you participate in any interactive features such as request forms, surveys, contests, promotions, sweepstakes, activities or events.
Payment Information: We collect certain payment and billing information when you sign up and or subscribe to certain paid Services, such as credit card numbers, billing details, bank information and related personal information necessary to process payments as required by law. We use third party PCI-compliant service providers to process your billing transactions securely and to implement anti-fraud protection measures.
Information we collect automatically when you use our Services
We collect information about you when you use our Services, including browsing our websites or using and taking certain actions within our Services.
Your use of our Services: We keep track of certain information about you when you visit and interact with any of our Services. This information may include the features you use; the type, size and filenames of attachments you upload to our Services frequently used search terms; and volume of support inquiries.
Device and Connection Information: When you visit our Services, we may automatically collect navigational information about your browser or equipment, as well as browsing actions and usage patterns, including:
The type and amount of this information we collect may depend on the type and settings of the device you use to access our Services.
Cookies and Other Tracking Technologies: Technologies we use for this automatic navigational data collection may include:
Information we receive from other sources
We receive information about you from other users of our Services, from 3rd party Products, and from our business and channel partners.
Other users of our Services: Other users of our Services may provide information about you when they submit content through our Services. For example, we receive your email address from other users when they choose to invite you to our Services. Similarly, your contact info might be added by a system administrator, or a team member may upload content about you.
The Smart PM Partners: We work with third-party partners or vendors who provide consulting, training or other services around our Services. Some of these partners help us to promote and market our Services and/or resell our Services. Some might be advertising and market research partners who provide us with information about your interest in or engagement with our Services and online advertisements. We may receive information from these partners, such as contact and location data, company name, products you have purchased or may be interested in and any evaluation information you have provided.
How we use information we collect
We collect different information depending on which Services you use, how you choose to use them, and any preferences you have communicated to us about how that information is used. Here are specific purposes in which we use information we collect about you:
To deliver our Services to you: We use information we collect about you in order to provide our Services to you. This may include using your email address to authenticate you when you sign up and/or log in, to process billing transactions for your account, to deliver customer success, and to operate and maintain our Services. For example, within our platform, we use the name and picture you might provide to identify you to other users of the platform. We may also use your email domain to infer your affiliation with a particular organization or industry to personalize the content and experience on our websites.
For customer support: We will use your information to resolve requests, to analyze and address technical issues you encounter, and to repair and optimize our Services for you.
For service improvement, research and development: We always strive to improve our Services and find new ways to make them better for you. We use generalized data to understand how people use our Services, as well as feedback communicated directly to us. This might be in order to identify trends, usage patterns, to troubleshoot issues, and to make improvement of our Services We also test and evaluate Service speed and performance regularly to maintain optimum deliverability, as well as test and analyze new features or Services with some users in beta before delivering changes to all users.
To communicate with you about our Services: In order to deliver our Services to you, we use your contact information in order to send transactional communications via email and within our Services. This may include in order to confirm a subscription purchase or change, to alert you when a subscription is expiring or being canceled, in order to provide customer support, and to communicate with you about technical updates, releases, administrative messages or security alerts. Depending on your alert or role and user settings, we send you email notifications when you or others interact on our Services. We also send you Services communications to help you onboard and engage with a particular Service in order to help you become more proficient in using that Service. These communications are part of our Services and in most cases, you cannot opt out of them. When an opt out is available, you will find that option (such as an unsubscribe link) within the communication itself or via your account or alerts settings.
To market, promote, and drive engagement with our Services and Products: We use your contact information and data related to how you use our Services to send promotional communications that may be of specific interest to you, including by email and by displaying The Smart PM ads on other websites, platforms and applications, such as LinkedIn and Google. These communication mechanisms are used to promote engagement and to help you get the most out of our Services, and they may include news about new features, requests for reviews or feedback, survey requests, and informational email newsletters. We may also communicate with you about promotions, offers and contests. You can decide whether you want to receive these communications as described below under “Opt-out of communications.”
To protect our legitimate business interests and legal rights: Where it is required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, regulatory and audit functions, compliance, and required disclosures related to the sale, acquisition, or merger of a business.
With your consent: For specific purposes not already listed above, we use information about you when you have given us explicit consent. For example, with your permission, we may publish customer reviews or testimonial videos in order to promote our Services on our websites.
Legal bases for processing (for EEA users): For individuals located in the European Economic Area (EEA), we collect and process information about you only where we have legal bases for doing so under applicable EU laws, and depending on our Services you use, as well as how you use them. Therefore, we only collect and use your information:
Where we use your information because we or a third party (such as your employer) have a legitimate interest in order to do so, you have the right to object to such use, however this may mean no longer using our Services. When and if you consent to our use of your information for a specific purpose, you have the right to change your mind at any time, however, this will not impact any processing that has already occurred.
How we share information we collect
We provide project management, PMO and Smartsheet Services. We are not in the business of selling your information to advertisers or other third parties. In order to deliver the best Services to you, we may share information through our Services with certain third parties in the following ways.
Sharing with other users
As part of our offering, we share certain information about you with other users.
For collaboration: In our Services, you can create content in which you might choose to include information about yourself, as well as enable others to see, edit, share, collaborate copy and download, based on settings you or your account administrators have selected. Some of the features of our Services may also display all or some of your profile information to other users.
Community Sites: Our websites and social media or social networking sites such as LinkedIn Groups or Twitter, may offer publicly accessible blogs, community threads and forums. We do not have control over any information or content that is posted on those sites, and we refer you to their privacy policies. To request removal of your information from a publicly accessible website that is operated by us, please contact us via the information provided below. In some cases, we may not be able to remove your information, in which case we will let you know if that is the case and why.
Sharing with third parties
We share information with third parties in order to help us operate, deliver, integrate, improve, augment, customize, support and market our Services to you.
Service Providers: In order to provide application and website development, hosting, virtual infrastructure, maintenance, backup, storage, payment processing, analytics and other related products and services we work with third party service providers that may require access or use of your information. Third party service providers must receive instruction from us to access your data and abide by the policies and procedures that are designed to protect your information.
The Smart PM Partners: We may share your information with third parties we employ to provide technical, sales, support and consulting Services in order to implement and deliver customer solutions for our Services. Examples of how your information might be shared include Services that support billing and collections, product customizations and support functions.
Links to Third-Party Sites: Your use of and any information you submit to any of third-party sites that might be linked to from our Services is governed by their privacy policies, not this one.
With your consent: When you give us written consent to do so, we share information about you with third parties. An example might be to display written testimonials of customers on our website, which may include your name alongside the testimonial.
Compliance with Enforcement Requests and Applicable Laws; Enforcement of Our Rights: In rare circumstances, we may share information about you with a third party if we believe it is reasonably necessary to (a) comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements, (b) protect the security or integrity of our Services, ( c ) enforce our policies, agreements and terms of service, (d) protect The Smart PM, our customers or the public from harm or illegal activities, or (e) respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.
Your California Privacy Rights
California Civil Code Section § 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please message us via Contact Us.
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
How we store and secure information we collect
Information storage and security
We use data hosting service providers in the United States to host the information we collect. We also use technical measures to secure your data and implement safety measures designed to protect your information. However, due to the inherent nature of the Internet, and given that no security system is impenetrable, we cannot guarantee that data while stored on our systems, during transmission through the Internet or otherwise in our care, is absolutely safe from outside intrusion. We will respond to requests about this within a reasonable timeframe.
How long we keep information
How long we keep information we collect about you depends on the type of information, as described in further detail below.
Account information: We retain your account information until 90 days after you cancel your account, in order to assist customers with retrieving data after cancellation requests, which we process within 24 hours. After 90 days, your data is deleted from our servers. We retain some of your account information as required to comply with our legal obligations, to support business operations, to enforce agreements, to resolve disputes, and to continue to improve our Services. Where we retain information for Service improvement and development, we take steps to anonymize information, and we only use such information to uncover collective usage patterns and data insights about the use of our Services.
Information you share on our Services: If your user login is deactivated or disabled, some of your information and the content you have provided on our Services will remain in order to allow other account users to make full use of our Services even when you have left. For example, we continue to display comments and content you provided to task discussions or on projects to retain operational integrity to those remaining on the account.
Marketing information: We retain information delivered from cookies and other tracking technologies for a reasonable period of time from the date that information was created. If you elect to receive marketing emails from us, we retain information about your marketing preferences unless you specifically ask us to delete such information.
How to access and control your information
You have certain choices available to you when it comes to your information. Below is a summary of those choices, how to exercise them and any limitations. We will respond to requests about this within a reasonable timeframe.
You have the right to request a copy of your information, to object to our use of your information (including for marketing purposes), to request the deletion or restriction of your information, or to request your information in a structured, electronic format. Below, we describe the tools and processes for making these requests. In many situations, you can exercise some of your choices by logging into our Services and managing your account settings. If some or all of your Services are administered for you by an administrator (see “Notice to End Users” below), you should contact your administrator to facilitate your requests. For all other requests and inquiries, you may contact us as provided in the Contact Us section below.
Your request and choices may be limited in certain cases: Some limitations for requests may be limited, for example, if fulfilling your request would require revealing information about another person. Another example is if you request to delete information that we or your account administrator have compelling legitimate interests to keep or are permitted by law to have. In instances where you have asked us to share data with third parties, for example, by enabling an integration, you will need to direct your requests to those third-party service providers directly.
Access and update your information: Our Services enable you to access and update certain information about you. As an example, from within the Service, you can access and update your profile information within your account settings including modifying content that contains information about you through the use the editing tools associated with that setting.
Request that we stop using your information: In certain cases, you may request that we stop storing, accessing, using or otherwise processing your information where you believe we haven’t obtained the appropriate rights to do so. As an example, if you believe an account to the Service was created without your permission or you are no longer an active user, you can request that we delete your account as noted in this policy. In instances where you provided us with consent to use your information for a limited purpose, you can contact us to withdraw your consent, but this will not impact any processing that has already taken place prior to the withdrawal of consent. As indicated previously, if you have objections to information about how your information is being shared with a third-party app, please disable or discontinue use of the app or contact your administrator to facilitate the request on your behalf. You also are able to opt-out of our use of your information for marketing purposes by contacting us with the information provided below. When you make any change of consent or information accessibility requests, we may require time to investigate and facilitate such requests. Any delays or disputes regarding our right to continue using your information, providing your account administrator does not object, will initiate a restriction of further use of your information until dispute is resolved or request is honored.
Opt-out of communications: You may choose to opt out of receiving promotional communications from us by updating your email alerts settings within your Service, using the unsubscribe link within each email newsletter, or by contacting us as provided below to have your contact information removed from our promotional email list or registration database. These opt-out options do not apply to emails sent as fulfillment of our Services, as described above, as a result of a purchase or service experience, or other transactions initiated by you in relation to the Service.
Tracking Technologies (Cookies) and Advertising: See section above on Cookies to learn how you can disable cookies via your web browser settings. Some browsers have incorporated
Promotional Offers from The Smart PM: We offer a newsletter where we advertise our Services, along with other general resource content to help you manage your career or grow your Smartsheet capabilities. On occasion, we partner with third party vendors to promote their goods and Products to you. To opt out of these offers, you can unsubscribe from the newsletter by clicking the “Unsubscribe” button at the bottom of the email newsletter. You can also email us at email@example.com to be removed.
How we transfer information we collect internationally
International transfers of information we collect
We take steps to protect your information, whenever we transfer it. For the purpose of providing you our Services we collect information globally and primarily store that information in the United States. Additionally, we transfer, process and store your information outside of your country of residence, to wherever we or our third-party service providers operate.
International transfers within The Smart PM Companies: In order to facilitate our global Services operations, we transfer information to the United States and allow access to that information from countries in which The Smart PM and other The Smart PM affiliates have operations for the purposes described in this policy. Not all countries have equivalent privacy and data protection law. We make use of standard contractual data protection clauses whenever we share information about you within and among The Smart PM corporate affiliates, which have been approved by the European Commission, and we rely on the EU-U.S. and Swiss-U.S. Privacy Shield Framework to safeguard the transfer of information we collect from the European Economic Area and Switzerland. Please see our Privacy Shield notice below for more information or contact us as provided below.
Other important privacy information
Notice to End Users
Our Services are intended both for personal and organizational use. Where Services are made accessible to you via an organization (such as your employer), that organization acts as the administrator of our Services and is as such responsible for the end-users and/or Services that it controls. We are not responsible for the security or privacy practices or policies of an administrator or their organization, which may differ from this policy. As your use of our Services is subject to your organization’s policies, if applicable, please refer any of your data privacy questions to your account administrator.
It’s important to know that even when these Services are not presently administered to you by an organization, if you use a business email that is provided by an organization or are part of a team administered by an organization and you access our Services, then the administrator or the domain owner associated with your organization’s email address (e.g. your employer) may assert administrative control over your account and use of our Services at a later date, depending on the organization’s policies. You should inquire with your Administrator to understand whether you will be notified when this happens.
Please contact your account administrator or refer to your organization’s policies for more information.
Our policy towards children
The Smart PM Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children under 18. If we are made aware that a child under the age of 18 has provided us with personal information, we will take immediate action to delete such information. If you are aware that a child under the age of 18 has provided us with personal information, please contact us immediately as directed below, so that we can investigate the matter and take immediate action.
Your information is held by The Smart PM. If you have questions or concerns about how your information is handled, please contact us as follows:
The Smart PM
2439 E Lincoln Circle
Phoenix, AZ 85016
Last Modified: November 21, 2021